HR AUDIT CASE STUDY: Long-Term Care & Retirement

Long-term Care Case Study

Project Case Study: Human Resource Audit for a Long-Term Care & Retirement Community Client


The company is in the Long-Term Care and Retirement Community sector of the healthcare industry. With over 2,200 employees spanning (14) facilities, including Skilled Nursing Facilities, Supportive Living, Assisted Living, Home Health, Hospice, and a corporate office, the client has been privately owned and serving residents for over 35 years.

“BEST was there at a critical time for us and provided a roadmap to address our glaring HR weaknesses, address our risks, and limit turnover. BEST didn’t just focus on what we were doing wrong, but also what we were doing right, and morale improved as a result. We are all now on the same page. We gained great value from the WR² Analysis, and not only lowered our HR exposure, but are now better prepared to address the complex long-term challenges to our future.”
– Interim CEO
Healthcare Network Client


The business owners had reached a stage where they were shifting daily operations to a hired executive team, while they elevated to an oversight role on the Board of Directors. Since this transition, they have struggled to obtain and retain the right executive talent to breathe new life and growth into the business. Recognizing the need to make some changes, they brought in a Management Consultant (Interim CEO), who then engaged BEST Human Capital & Advisory Group to perform our WR2 Human Resource Analysis as part of the diagnostic phase of their restructuring effort. The core scope of the project included:

  • Helping the business to mitigate or eliminate penalties from government audits by documenting proactive steps to identify risks and take tangible steps to correct them ahead of any government audit.
  • Provide support in reducing risk exposure by uncovering critical human capital risks that impact performance, efficiency, and effectiveness.
  • Identify areas of potential cost savings.

For the full project scope, implementation, and results, download the entire case study PDF.


    BEST Human Capital & Advisory Group

    BEST Human Capital & Advisory Group is a retained executive search and business advisory/consulting firm that specializes in small-to-medium sized companies, with an emphasis in the horticultural, hydroponics, consumer products, crisis management and business restructuring categories. BEST serves companies nationwide and globally in an active and evolving market. Through a well-connected network of colleagues and a sophisticated predictive behavioral screening system (that we call “BEST Behaviors”), BEST drives our client’s growth and success through a focused and consultative approach.


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