How to Identify Top Candidates through Behavior-Based Questions
Recently, I came across an article in my newsfeed that claimed to share the best job interview questions from executives. When articles like this show up in my news feed, it feels like “clickbait.” I can’t help but read it and see what “experts” are saying. I often think to myself, “What are they doing differently, and what might I learn from them?” or “Is there anything of value that might help me do better in my role as Practice Leader for Strategic Human Resource Solutions at BEST Human Capital & Advisory Group?” However, reading these questions, I was appalled. Why? Most questions cited were future-looking, asking candidates to craft an imaginary response about what they “would” do. A response to such questions would lack behavioral evidence of future success. Any response to a future-phrased question is dependent on the real/actual situation with the employer where a candidate is seeking employment, which is unknown to the candidate at the time of an interview. A comprehensive understanding of the situation and environment cannot be adequately communicated to a candidate during the interview process to provide the proper context for them to frame an appropriate response. The questions asked by executives in the article, which we review below, lacked job relevance. Relevance to the job is critical when asking any question in a job interview. Asking questions lacking job relevance increases employer risk. Candidates have a right, and I would say a responsibility, to push back on these questions to seek understanding around their relevance. What’s Better? While past performance is not a perfect predictor of future occurrences, it is all one has to go on. Knowing what they have done, and the circumstances around the actions taken – behavior-based questions – helps an interviewer understand the potential performance a candidate brings to any role. Let’s examine how the questions from the article can be reframed as behavior-based questions: Don’t ask: “Imagine the scope of work has increased, but resources have not; what would you do?” Reframe and do ask: “Tell me about a time when the scope of work on a project you led or on which you were a key participant increased (encountered scope creep), yet the resources available to complete the project remained the same. What adjustments did you make to ensure the project was completed on time and on budget? How did you adapt existing resources, team member participation, or your own performance to ensure the project was completed at the quality level expected?” The ”Tell me…” statement sets up the scenario you want the candidate to discuss. The questions that follow provide the appropriate context. They dig for more details from the candidate to encourage a response that can demonstrate relevance to the job. It is general enough to encompass a wide variety of projects that a candidate can draw on as a response, yet specific enough to help the interviewer understand the candidate’s thought processes, knowledge, skills, abilities, and decision-making style. All projects are challenged by scope creep, time, resource, and budget constraints. An adequate response would address these concerns and shed far more light on what is important for the role – because it draws on what the candidate has done. Don’t ask: “What impact will you have on your team?” Reframe and do ask: “Describe a situation when you stepped into a leadership role for an existing team. Why were you tapped to lead the team? What were the top 2 – 3 challenges the team was facing at the time you stepped into this leadership role? Share the key actions you took to address each of these top challenges and the impact your actions had on the team’s success.” The “Describe a situation…” statement sets up the scenario for the candidate to respond. The supporting questions provide critical context that a candidate needs in order to formulate a proper response. This behavior-based question is rooted in what the candidate has done. Any interviewer can hear the response, evaluate it in the context of what this person would be doing in the role for which they are being interviewed. It gets to the heart of the job – stepping into an existing team, confronting challenges they may not fully understand or even be aware of until they take on the role, and having to develop a plan of action to address these challenges. The interviewer will be able to see how the candidate has accomplished this in the past, which informs them on how they will do it in the future without providing a fictitious answer. Don’t ask: “What brings you here today?” Eliminate this question entirely: The reason for a person to be in the interview today should have been uncovered well in advance of any “executive” interview. During an introductory conversation, usually with an internal or external recruiter, candidates should be asked about the reasons for their career transitions. For example, “I see you worked for Acme from 1/2020 through 5/2024. What prompted you to leave Acme and join Beta Corp?” What you are listening for is if there is a legitimate, positive reason for the transition – were they recruited? Was it for a career growth opportunity? Were there family concerns necessitating the change? – or reasons that are just beyond their control – Acme suffered financial distress, and their role was eliminated as part of a downsizing. This should be uncovered well before any “Executive” interview. Don’t ask: “How do you receive negative feedback?” Reframe and ask: “Share a time when you were unsuccessful. What feedback did you receive, and how did you personally and professionally deal with this situation?” This reframing gets to the heart of dealing with failure, receiving feedback, and whether or not the individual handles feedback about a failure positively. It is never the mistake or failure that is important, it is how we deal with it and recover that truly tells you something about the perseverance, ethical persuasion, temperament, and mental flexibility of a
Rooted in Wellness: How to Cultivate a Thriving Horticulture Team
Has the pace or demands of work ever pushed you to mental exhaustion or caused physical illness? Do you see your team’s productivity and engagement declining and turnover rising due to the challenges your business faces? Are you starting to wonder if it’s worth the stress? You’re not alone in our horticulture industry. In 2025, employee health and wellness will no longer be just a perk but a strategic necessity. With a surge of challenging business, personal, socio-economic, and global events, it’s no surprise that employees are struggling with their physical and mental health, leading to a potential burnout crisis. Why Wellness Remains Important in 2025 The horticulture industry has experienced notable changes since 2020 introduced us all to the pandemic. This drove the increase in remote work, extreme decline of in-person communication, and over-reliance on social media. These causes led to symptoms of isolation, depression, anxiety, and an entire generation in their formative years, not allowed to learn how to relate interpersonally. Thus, the rise of health and wellness has become a dominant issue. Multiple studies have shown that anxiety and depression rates have risen steeply since the pandemic. Unfortunately, many companies still treat health and wellness as an afterthought. Failing to prioritize your team’s individual health and employee wellness is destructive and costly. The World Health Organization identified that mental health is costing businesses around the world $1 trillion a year due to lost productivity. The American Psychiatric Association found that employees with unresolved depression experience a 35% reduction in productivity. Why Invest in Health & Wellness Programs Investing in and creating programs that support your employees’ focus on topics like employee motivation, stress management, and leadership directly impact wellness. The right strategies will make a world of difference. A recent SHRM report found that every dollar invested in health and wellness resulted in nearly six dollars returned in cost savings (think lower health care costs due to fewer claims, disability, and workers comp) and productivity. A study by Harvard Business Review found that companies with high employee engagement are 22% more profitable. A recent Gallup poll found that only 21% of employees feel their employer cares about their overall well-being. A clinical study done for Forbes “Live Outcomes Report” showed that employers save $580 per employee engaged with mental well-being tools. Absenteeism due to mental health issues is up 300% from 2017 per analysis from ComPsych, a mental health service provider. Improve hiring and retention! Millennials and Gen-Z want to work for companies committed to employees’ total health and wellness. They will tell their friends, improving your company’s brand as a top place to work in the community and industry. Burnout is real. The lower the stress level, the lower the chance of burnout occurring. How to Create a Culture of Health and Wellness Employee wellness has too many times been an afterthought in company’s benefit programs. Have a pizza party, employee of the month, casual Friday, or provide mental health pamphlets. While pizza can be a wonderful coping go-to it does not solve the root of the problems and creates additional physical challenges if utilized too much! To provide our teams a health and wellness program that works in 2025, we must focus on the longer-term behavior these programs can positively influence. When developing Health and Wellness programs, there are 3 initial steps that are critical to the foundation. First is recognizing that it is OK to talk about and address mental and physical health challenges as a society, a company, and as individuals. Reduce the stigma surrounding seeking help. The second is to meet your team where they are at when identifying specific programs. Don’t guess what is needed – communicate with them to listen to their stressors related to their mental and physical health. The magic is matching your programs to your people and your culture. The third is owners and key management leading by example. This includes budgeting for Health & Wellness programs. A WellHub study found that executives who lead by example increase wellness participation from 44% to 80%. A Sample of Effective Programs in 2025 Personalized Wellness Programs. The communication with your team to identify programs that address individual mental and physical needs. Work-life balance is not about time off, but flexible work schedules that identify when employees do their best work or have personal responsibilities such as picking up children or caring for elderly parents. Training leaders to spot signs of stress so appropriate support can be provided. Stress-reducing activities, including Mindfulness and Meditation programs Gym memberships or an in-house exercise area This one should be easy for our industry – the positive effects of plants at work! Health awareness initiatives Providing proper rest & recovery – think about your grower and production teams! Encourage and provide no-hassle Mental health days Virtual Therapy services Company or individualized wellness goal challenges Mentorship and or buddy programs Celebration of employee professional and personal milestones Ergonomic chairs, desks, and working conditions Incorporating calming or uplifting music Technology solutions offered by fitness trackers and apps are designed to de-stress. NOTE: These provide data to help in meeting your employees where they are. Relaxing break areas Availability of healthy foods Financial counseling and coaching provide significant peace of mind Group wellness education or sessions, such as yoga. Employees today are drawn to companies that promote a positive community at work and outside of work. Providing your team not just a physically safe environment but one that promotes an overall mental and physical health atmosphere will lead to comforting magic words both employers and employees want to hear and say – I love my job! Todd Downing is a Managing Partner for Best Human Capital Advisory Group and leads the Horticulture & Green Industry executive search and advisory services. He has more than 30 years of experience in the industry and a passion for supporting its continued professional growth.
Ask HR: How to Motivate Teenage Summer Employees?
As originally published on gardencentermag.com. BEST is excited to partner with our friends at Garden Center magazine on their “Ask HR” column. Click here for the original article. THE QUESTION: I hire teenagers for summer work in my garden center. Some are great, and some are distracted by being a teenager. I want to communicate better with them and maybe even build future employees. Do you have any tips? THE ADVICE: First Thought— You are helping these teenagers develop good habits and social skills, just as much as they are helping you in their business. If you take the time to get to know them and help them improve as humans, their appreciation will show in the form of hard work. Spending time with your employees, regardless of age, and learning about them as people and the things they do and don’t enjoy about the job will result in them feeling valued and part of a community, which is the number one driver of employee retention. However, there are bound to be bumps in the road. Attention Spans According to the National Institute of Health, the average attention span for adults working on a task can last for a few hours, while the average attention span for teenagers working on a task is 35 minutes. Work with your department leaders to assign your teenage employees a few different tasks to take care of during their shift and write them on a big board. If you see them losing focus on a task, ask them to take a 5-minute break outside (to catch up on chatsnap or whatever they do on their phone) and come back ready to start on a new project. Once a project is complete, have them cross it off the board and give them a 5-minute break before starting the next. Even if all of the projects aren’t fully completed, you will still have less work to do to finish them and less of a headache trying to force a teenager to do something, which is nearly impossible. Also, when communicating with your younger staff, keep in mind that even adults only have a conversational attention span of 8.25 seconds (NIH). Don’t lecture! Money Talks Remember using dimes and quarters to fill up your gas tank or get a cheeseburger when you were in high school? I sure do. Try to incentivize your teenage employees to pay more attention to their work with cold, hard cash. Set up competitions with cash prizes to create the best end-cap display, an attractive new signage design to use throughout the store, or the most impressive social media campaign. An important aspect of these example projects is that they will be in the public eye. This creates pride for the participants and provides additional motivation knowing that their work could have a real impact on the store’s success, but is also something their friends and family could see. Prizes don’t have to be more than $5-$10 if you run the competitions at least a couple of times per month. Oh, the things I would’ve bought at McDonald’s if I had five extra dollars in my pocket after a shift! A few words to the wise: be selective when deciding who to include in the competition and avoid picking the same winner repeatedly. Also, do not incentivize sales programs with teenagers – you do not want to scare away customers with money-hungry, angsty boys and girls. P.S. I have coached soccer at all ages, 6-18, for over a decade. A 17-year-old is much easier to coach than a 15-year-old. As originally published on gardencentermag.com. BEST is excited to partner with our friends at Garden Center magazine on their “Ask HR” column. Click here for the original article.
Should I Stay or Should I Go? Searching for a New Position in Uncertain Times
Tariffs, inflation, uncertainty— each word evokes fear and stress, especially when looking to make a career move and search for new possibilities. While we preach patience and loyalty as a general approach to life, career, and business at BEST Human Capital, we know some employment situations are not tenable. We also realize that some circumstances are limiting as they don’t allow for desired growth, and you may also feel boxed in with the current business uncertainty. If you find yourself in one of these situations, consider exploring professional options away from your current position. While external factors require consideration regarding your professional advancement, business is cyclical, and uncertainty doesn’t mean opportunities and hiring stop. This is an ideal time to plan and prepare for the next step of your career progression. We are happy to guide you through all possible aspects of your career progression and help advise you from an outside and unbiased perspective. If ever in need, please reach out for a career-focused conversation without any obligations or the pressure of being sold on available positions or companies. Above all else, we’re interested in learning about your experience and continued career goals and strive to form long-term relationships. Resources and Inspiration for Your Journey Suppose your current employment situation cannot be fixed, or it is time to refresh your resume and brush up on your interviewing skills. In that case, we have assembled a list of helpful resources and articles to get you started (click on the link or button below for each resource). LinkedIn: Quick Tips for Your LinkedIn Profile to Increase Your Interview Rate (PDF) Not quite a LinkedIn influencer? LinkedIn is a primary tool for executive recruiters to search for candidates. We cannot understate the importance of using LinkedIn today for any candidate and using your “dashboard” to open yourself to new opportunities. The more complete and optimized your profile is, the better the odds that recruiters will find you. Your Resume: For People Who Want to Write Resumes Good By The BEST Blogger Do you need help getting started on your resume, or do you feel your existing one could be better? Writing a resume or CV today can be frustrating and time-consuming, especially for those out of practice or starting from scratch. As our tongue-in-cheek title suggests, it is easy to stumble in this area. We have seen brilliant marketers and salespeople struggle for days to assemble a 1- or 2-page sheet of their career experiences and qualifications, essentially about selling themselves. They are not alone. Phone Interviewing: 12 Smart Phone Interview Success Tips (PDF) By Laura DeCarlo – job-hunt.org Some helpful tips to review before that call with the hiring manager might be helpful. Typically, a candidate’s first contact with a recruiter or potential employer is via the phone or virtually (see below if your first interaction will be virtual). A telephone interview aims to secure an invitation to come to the employer’s location for an in-person interview. You typically have just two assets for telephone interviews – your voice and your preparation! Virtual Interviewing: Succeeding in a Virtual Interview for Candidates (PDF) By Ben Molenda, BEST Human Capital & Advisory Group How do you succeed in your upcoming Zoom or Teams meeting? These are useful tips for being interviewed virtually. Be prepared. The In-Person Interview: Walk Out of Your Job Interview in a Blaze of Glory (PDF) By Scott Ginsberg Want to smash your next interview (in a good way)? This article is a candidate favorite because it works. These are the questions that get potential employers thinking in any job interview. Please do not hesitate to contact us with questions, for helpful insight, or for a copy of our BEST Interview Prep Guide. This is a comprehensive guide that takes a candidate through the interviewing process step-by-step, from initial preparation to the thank-you note. We look forward to connecting with you. • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • BEST is Hiring! Check out our open positions, featuring a wide variety of roles and industries. Click on the posting title for a full job description. Submit Your Resume: Your resume is imported into our secure tracking system and can only be accessed by BEST. Once you are in our system, your profile will be continuously reviewed. Questions? If you are looking to advance your career or searching out of necessity, we invite you to contact us and speak with a BEST “Human” and let’s have a confidential discussion. Contact the Best Team!
Planning for Life After Business: Achieving Your Freedom Point
Spring marks the peak selling season— and a time to dream about the future. For many horticulture business owners, 80–90% of their net worth is tied up in their business. Yet, according to the 2024 State of Succession and Exit Planning in the Horticulture Industry survey, 54% of owners lack a formal business valuation. To turn your retirement dreams into reality, you need to determine your Freedom Point— the moment when selling your business provides enough resources to sustain your ideal lifestyle. Understanding Your Freedom Point Your Freedom Point is unique to you. It represents the financial threshold at which selling your business generates enough cash to maintain your desired lifestyle. To determine your Freedom Point, consider these three key factors: Current Business Value – What is your business worth today? Financial Needs – How much do you need for a comfortable retirement? Value Gap – The difference between your business’s worth and what’s needed to fund your future. Start by adding up your savings, including investments and retirement funds, and estimate your expected proceeds from selling your business. The net proceeds from the sale will depend on EBITDA (Earnings Before Interest, Taxes, Depreciation, and Amortization). The EBITDA multiple determines the price a prospective buyer may offer. Next, calculate your anticipated post-retirement expenses, including everyday costs and bucket-list goals, up to age 95 (gulp). Unlike your grandparents, if you live to 75, there’s a good chance you’ll reach 95. Lastly, you will need to pay 5–15% in transaction costs and advisor fees, and expect to pay Uncle Sam his share using your current tax rate. What remains after subtracting your expenses, retiring any remaining debt, transaction costs, and taxes is your Freedom Point! Sounds simple? It’s not. To quickly estimate your Freedom Point, use the complimentary online Freedom Point Calculator: CLICK HERE! It takes less than 10 minutes and provides a full, confidential report. The Importance of Early Planning Many business owners delay exit planning, but starting early provides flexibility and control. Preparing years in advance allows you to increase profitability, strengthen management, and improve operational efficiency. A rushed sale often leads to lower valuations, fewer buyer options, and missed financial opportunities. Think of your exit strategy as an evolving process rather than a last-minute decision. Strategies to Maximize Business Value The pool of potential buyers in the horticulture industry is limited. How can you make your business stand out? Achieving your Freedom Point requires preparing your business for a profitable sale. Focus on these 10 essential steps: Get a Business Valuation – Obtain an independent valuation to understand your business’s current worth. Be prepared to share at least three years of financials and tax returns. Increase Profitability – Optimize sales and cost efficiencies to enhance earnings. A clear sales growth strategy sets your business apart from others on the market. Organize Financial Records – Ensure key financial statements and tax returns are accurate, up to date, and easy to explain. Separate non-recurring expenses, such as bonuses or personal costs, to present true profitability. Improve Cash Flow – Minimize large expenses unless they are mission-critical. Buyers don’t want to make significant investments on day one of ownership. Strengthen Your Management Team – Reduce owner centricity by developing strong internal leadership. A management team capable of running the business without you makes for a smoother transition. Diversify Revenue Streams – Mitigate risk by expanding your customer base and product offerings to reduce dependency on a few large customers or products. Document Standard Operating Procedures – Well-documented processes decrease owner dependency, increase business value, and simplify the transition to a new owner. Enhance Customer Loyalty – Loyal customers are valuable assets to potential buyers. Know your Net Promoter Score (NPS)—if it’s below 9.0, fix it. Strong customer relationships add significant value. Develop a Clear Exit Strategy – Exit planning is a team effort. Involve professional advisors, your management, employees, and family to plan your transition well in advance. Address Legal and Compliance Issues – Anticipate issues surfacing during due diligence. Resolve outstanding contracts, licenses, and legal matters to avoid roadblocks during a sale. When done properly and in a timely manner, these steps help bridge the gap between your business’s current value and the amount needed to fund your future lifestyle, ensuring you achieve your Freedom Point. Your business is your legacy. Plan ahead, maximize its value, and secure the future you’ve worked so hard to build. Are You Ready? Take Our Complimentary Assessments Let’s find out— They take about 15 minutes or less, but are incredibly insightful as you begin your succession and exit planning journey. Take the assessments today, and let’s have a confidential discussion about the future. Personal Readiness</> PREScore™ is an 8-minute, online questionnaire that evaluates a business owner’s readiness to exit their company on a personal level. Using an exclusive algorithm, it calculates an owner’s readiness by identifying their status on four drivers of a satisfying exit. PREScore™ determines the at-risk areas and provides personalized recommendations for improvement, helping owners create a personal plan that ensures a happy exit. TAKE THE PRESCORE™ ASSESSMENT Business Readiness</> ExitMap® examines your and your company’s exit preparedness across four key categories: Operations, Planning, Finance, and Revenue/Profit. It consists of 22 multiple-choice questions, typically taking only 15 minutes to complete, and does not require any confidential information. A full-color, 12-page summary report will be emailed to you upon completion, and we will send you a full comprehensive report with your answers. TAKE THE EXITMAP® ASSESSMENT Financial Readiness</> The Freedom Score (Your Freedom Point) is a 10-minute online questionnaire that evaluates your financial readiness to fund the next phase of your life after your business. It calculates your Freedom Point, which is when the sale of your company will generate enough to fund your desired lifestyle for the rest of your life. Discover how to achieve financial independence, reduce financial risks, and live worry-free in the next chapter of your life. TAKE THE FREEDOM SCORE ASSESSMENT Let’s Talk We are happy to