The Right Benefits, or Why Healthy Growers Means Healthy Plants
As originally published on greenhousegrower.com. Click here for the original article. Since the pandemic, companies across all industries have invested heavily in improving employee benefits. Undoubtedly, one of the most challenging positions to hire and retain in the horticulture industry are growers of all levels. While the industry is responding with strategies and programs to attract a new wave of professionals who are passionate about propagation, the fact is we continue to have a significant gap in supply and demand of these professionals. Retirements are draining decades of grower expertise, and backfilling these roles is proving difficult. So, what role do benefits play in attracting grower candidates? And what benefits are most effective? Growers are the backbone to our industry, with the work being physically and mentally demanding. To attract and retain the limited talent pool, companies are shifting benefit strategies to support work-life balance, mental, financial, and physical health, and overall well-being. Here are the top areas of focus: Work-Life Balance A healthy work-life balance has always been key to a long-lasting career and retention. Virtual work is not possible for growers tending to plants demanding 24/7 care. Yet controlling work hours and providing support for growers with family responsibilities can be provided to improve work life balance to keep your growing team fresh. Flexible schedules: Options like a 4/10 work week or rotating shifts allow growers to manage family responsibilities and personal appointments. Dependent care support: This can involve childcare reimbursement or in-house childcare programs, as well as emergency backup care for children or aging parents. Lifestyle perks: i.e House cleaning stipends or on-site laundry or uniform service. Vacation and PTO This is another critical factor. Many companies still start growers at only five days of PTO with limited holidays in year one, which can deter candidates. Progressive options include: Unlimited time off – While controversial, data shows that this is not abused and employees do not use more than 15 days in a year. 9/80 work week – Employees working 80 hours over nine days gain an extra paid day off every two weeks. Family sick and bereavement leave Volunteer paid time off (valued by younger generations) Mental health days Floating holidays Birthday, anniversary, or work anniversary paid time off Health and Wellness Benefits Here’s why health and wellness is more relevant than ever today: The World Health Organization identified that mental health is costing businesses around the world $1 trillion a year due to lost productivity. The American Psychiatric Association found that employees with unresolved depression experience a 35% reduction in productivity. The Society for Human Resources Management (SHRM) found that every dollar invested in health and wellness resulted in nearly six dollars returned in cost savings (think lower health care costs due to fewer claims, disability, and workers comp) and productivity. A clinical study done for Forbes “Live Outcomes Report” showed that employers save $580 per employee engaged with mental well-being tools. Absenteeism due to mental health issues is up 300% from 2017 per analysis from ComPsych, a mental health service provider. For growers, physical and mental burnout is real. The lower the stress level, the lower the chance of burnout occurring. Companies are responding with: Covering health insurance with low employee contributions continues to be an attractive benefit for growers of all ages. Disability, life, and death insurance especially with the physical nature of a grower role. Insurance becomes more challenging every year for all companies. At the very least, providing an insurance stipend to offset set what a grower at smaller company pays for self-funded insurance. In addition, progressive grower companies are adding wellness perks: Gym memberships, discounts, or reimbursement (or on-site facilities) Mindfulness apps and guided mediations Teletherapy or health coaching Mental health services Wellness rewards programs for gift cards Company-sponsored sports teams Healthy breakfast, lunch, or snacks On-site nurse or massage services Financial Wellness Programs 83% of HR Professionals reported in a SHRM study that personal financial challenges impact overall employee performance and 57% of employees cite finances as the top cause of stress in their lives. Standard offerings like a 401k or Roth retirement plan remain essential in attracting growers. Emerging financial wellness programs growers are being offered, including: Personal financial education Employee referral bonus Donation matching Identity theft coverage Legal counseling/resources Employee discounts on plant material Tuition reimbursement Pets Finally, don’t underestimate the power of pets! A vast majority of greenhouses and nurseries already have dogs or cats on site for morale. Adding pet-friendly policies and pet insurance can be a differentiator for attracting grower candidates. Millennials and Gen-Z growers will prioritize companies that invest in employees’ total health and wellness. These benefits don’t just attract talent; they strengthen your company’s brand as a top place to work in the community and industry. Healthy growers = healthy plants. And the right benefits make it possible. As originally published on greenhousegrower.com. Click here for the original article.
Thanks For Joining Us at GAMA Expo 2026 to Level Up Your Game!
Are you ready to LEVEL UP YOUR GAME? BEST Human Capital & Advisory Group was at at the GAMA Expo March 1-6, 2026, in Louisville, KY. During the tradeshow (open to GAMA Tabletop Games Association members only), Chris Cimaglio, Managing Partner, and Michael Maggiotto Jr., Director of Human Resource Solutions, presented 5 educational sessions designed to help Tabletop Games business leaders across all membership categories improve their businesses. Do you have the right people in the right places in your business? Are you concerned with building and keeping your bench for today and tomorrow? Has the current business environment left you struggling to build value and leverage it to grow your business? Do you know just how costly people risks are to your business? Are you concerned about exiting your business to either launch another venture or transition into retirement? Today’s business environment has been especially challenging for the Tabletop Games industry sector. Identifying ways to build value in your business, preparing for succession or exit, retaining your hard-earned revenue, and attracting and retaining top talent are just a few of the topics covered during BEST’s presentations: Value Acceleration: Maximizing Your Business Value Sunday, March 1, 2026 Speaker: Chris Cimaglio, CEPA®, Cert. Value Builder™, AVG, Managing Partner & Co-Founder With most businesses unprepared for succession, only 20% will successfully transfer ownership. We learned how to build value, reduce dependency on owners, and apply key strategies buyers prioritize. Whether you’re planning to exit soon or in the future, this session helps you prepare for a strong, scalable future. Costly People Risks that Most Business Leaders Miss Monday, March 2, 2026 Speaker: Michael Maggiotto Jr, SHRM-SCP, Director of Human Resource Solutions Running a tabletop business comes with hidden people risks – from hiring missteps to compliance issues – that can lead to costly consequences. This session highlighted common industry errors, shared real-world examples, and offered practical guidance to help protect your business and avoid legal or financial pitfalls. Overcoming Compliance Risks to Source and Hire Top Talent Monday, March 2, 2026 Speaker: Michael Maggiotto Jr, SHRM-SCP, Director of Human Resource Solutions Finding the right talent at the right time is tough in a tight labor Market. This session explored how building a diverse workforce can unlock new potential. Learn fresh strategies, discover useful hiring resources, and rethink your approach to recruiting to attract high-quality candidates and build a stronger team. Attract, Retain, and Motivate Top Talent through Compensation Design March 2, 2026 Speaker: Michael Maggiotto Jr, SHRM-SCP, Director of Human Resource Solutions Compensation is evolving fast, and understanding how to design effective pay structures is key to attracting and retaining top talent. This session offered a high-level look at compensation strategy, creative options beyond salary, and practical tips for staying competitive – without overspending. Learn how to hire smart on a lean budget. Succession & Exit Planning: What is Your End Game? March 2, 2026 Speaker: Chris Cimaglio, CEPA®, Cert. Value Builder™, AVG, Managing Partner & Co-Founder Most business owners lack a clear exit plan – yet succession planning is critical. This session explored how to prepare personally, financially, and operationally for a successful transition. Learn valuation basics, continuity strategies, and how to protect your legacy while maximizing value, whether selling or passing the business on. As a Production Category member of GAMA, with a presence on several committees, BEST Human Capital & Advisory Group specializes in the Tabletop Gaming industry through Strategic Human Resources Consulting, Business Advisory, and Executive Search services. We are BEST positioned to help your business attract and retain talent, execute your strategic plans, and drive future growth. While many business leaders are growing their businesses, more are ready to retire but may not have a succession or exit plan in place to care for their people and ensure a smooth transition. Led by Chris Cimaglio, CEPA® and Managing Partner, BEST PivotPoint’s Succession & Exit Planning service may be the right solution for you. According to Chris, “an Exit Planning Institute report found that over 75% of business owners who have sold their business profoundly regret it within a year after the sale. So, leadership succession and exit planning need to consider both the transactional and emotional aspects of leaving your business.” Whether your business is growing, stable, or even distressed, if you have people challenges like all businesses do, you require people strategies to overcome these challenges, or are ready to learn more about Exit Planning, connect with BEST in 2026! If you represent a company that needs executive hiring, restructuring, or succession planning, please schedule a meeting with us. Contact us today, or Download our Best Overview to learn more about the BEST Human Capital & Advisory Group and why there is a better way!
The Top HR Trends Reshaping Floriculture in 2026
As originally published on greenhousegrower.com. Click here for the original article. Just as the horticulture industry continues to evolve with new plant varieties, equipment, technology, substrates, and inputs, so does its most important asset: its people. In 2026, HR is being reshaped by shifting employee expectations, new workplace realities, and rapid advances in AI and digital tools. For growers and horticulture businesses, staying competitive now depends as much on how you hire, develop, and support your teams as it does on what you grow. Renewed Focus on Employee Engagement Employee engagement may feel like a familiar topic, but it isn’t going away. Disengaged employees slow everything down — from productivity and innovation to workplace culture. Today, engagement is less about perks or pizza Fridays and more about meeting core needs: recognition, clarity, direction, and strong coaching from managers. Engagement and performance are deeply connected. When systems are clear, fair, and transparent, employees perform better. As a result, HR teams are doubling down on building trust, communicating expectations, and creating real opportunities for growth. Give Managers the Time and Space to Lead A key trend gaining traction is freeing managers from doing too much. When managers are expected to chase their own accounts, coach their teams, and handle administrative work, something has to give — and usually it’s people leadership. That’s why many successful companies are carving out as much as 40% more time for managers to focus on developing their teams. In short, you must decide: do you want managers who grow people, or managers who carry a full load of individual responsibilities? You can’t realistically expect both. Hiring Based on Skills and Behaviors Traditional resumes and interviews are becoming less reliable as hiring filters. More organizations are shifting to a skills- and behavior-based approach — focusing on what candidates can actually do and how they demonstrate success, rather than just where they’ve worked or which products or customers they know. With the right assessments, companies are identifying talent that may not have the perfect resume but have exactly the abilities and behaviors needed to thrive. Return-to-Office vs. Remote Work The return-to-office conversation is far from over. With high interest rates keeping many employees in place, companies face a real challenge: the talent you want may not live anywhere near your operation. That leaves three real options: support remote work, offer relocation, or accept a smaller (and less qualified) candidate pool. Remote work brings its own challenges: Leaders need stronger skills to manage performance from a distance. Companies must invest in the right communication and collaboration tools. Remote-work policies must be clear, consistent, and enforceable. Policies only matter if you’re willing to enforce them. A recent KPMG report found that 83% of older CEOs expect a full return to the office within three years, up significantly from the year before. Younger CEOs, however, are more open to hybrid work — suggesting the future of work may be more flexible than some expect. Relocation Is Back in the Conversation If companies want to widen their talent pipeline, relocation needs to be on the table again. A strong relocation package can significantly improve both retention and talent attraction. That means budgeting for it, working with a relocation partner, and preparing package levels that address real-world challenges like housing availability, interest rates, and timing. Flexible, Personalized Benefits Benefits are becoming increasingly customizable. Employees want options that fit their lives, not a one-size-fits-all package. As a result, personalized benefits are quickly becoming a competitive advantage for both retention and recruitment. The key to getting it right is simple: listen closely to what your employees value. A Bigger Commitment to Mental Health Mental health is no longer “nice to have”. Companies are expanding benefits, offering more flexible schedules, training managers to spot burnout, and encouraging employees to use their PTO. Healthy, supported employees simply perform better — and stay longer. Supporting the Whole Employee Well-being is expanding beyond mental health alone. Today’s employees also need financial support, opportunities for social connection — especially in hybrid environments — and access to physical wellness programs. Companies that take a comprehensive approach to well-being tend to see stronger engagement and better long-term performance. Career Development Must Be Personalized Employees want clear career paths and meaningful development opportunities. This is especially true in industries like horticulture, where experienced growers and skilled labor can be difficult to find. As a result, more companies are building in-house programs to train, mentor, and develop future talent. At the same time, AI is reshaping skill requirements across the industry. High-performing companies are planning for widespread upskilling, so employees are prepared to work alongside advanced tools and AI. Today’s talent strategies must assume a blended human-AI workforce. HR and IT: Becoming Close Partners HR and IT are becoming more closely intertwined than ever before. In fact, 64% of IT leaders expect the two functions to merge within five years. As AI tools grow more complex, HR increasingly relies on IT to implement and manage these systems. At the same time, IT depends on HR to understand the human impact of these technologies. The two can no longer operate in silos. AI as a Day-to-Day HR Partner AI is no longer futuristic, it’s becoming a practical helper in HR. It can handle administrative work, speed up recruitment, analyze engagement trends, and even support employees directly. But with this convenience comes responsibility. HR leaders must set clear rules, ensure compliance, and make sure AI tools are used ethically. Most importantly, AI should never replace real, in-person interaction. You still have to keep the “human” in Human Resources. The Move Toward Pay Transparency More states and cities are requiring compensation details in job postings, and pay transparency is becoming a cultural expectation, not just a compliance issue. In response, companies are publishing pay bands, clarifying bonus and equity structures, and conducting regular pay-equity audits. While this shift requires thoughtful planning, it also builds trust with employees and reduces legal risk. Getting Comfortable With Constant Change Change is no longer a one-time event; it’s the baseline. HR teams are adopting the mindset
Ask HR: Would a previous customer be a good employee?
As originally published on gardencentermag.com. BEST is excited to partner with our friends at Garden Center magazine on their “Ask HR” column. Click here for the original article. QUESTION: I recently had a customer suggest they’d love to work at my Garden Center. I don’t know if they were serious, but it got me thinking. Would a previous customer be a good employee? And is there anything I’d need to do differently with them than someone I hired off a job board? THE ADVICE: This is such a fun question, and I’m so excited to explore it! I’ve personally been in this position both as a fan-girl customer turned employee (four times, actually) and as the hiring manager who hired a customer as an employee. And through each of these scenarios, I can certainly offer both positive and negative outcomes, because just like anything else, sometimes it works, sometimes it doesn’t. I worked retail and hospitality throughout college and up until my current position. I was a previous customer at each place I worked, as well, and loved the idea of working there because I was so fond of my experiences. Now, this may go without saying, but it is a much different experience to shop somewhere than it is to work somewhere; the reality isn’t always as glamorous as it may seem, and sometimes the customers hold that impression simply because they love your product or they’ve had a fabulous customer experience (go you!) and want to be a part of that. However, they’re only getting a very surface-level idea of the organization – they likely aren’t aware of the company culture, the KPIs, the POS, the logistics, the physical labor, the long hours, etc. I remember when I was managing a luxury spa, our guests would say “I bet it’s sooo relaxing to work here!” and my colleagues and I would have mental flashes of having to silently tip-toe run through the halls while the services were underway carrying 50 pounds of robes and shoes, flipping the entire spa in 10 minutes, balancing various calls and the reservation books, stocking and reorganizing retail shelves, navigating upset customers…you get the picture. But we just smiled and said “Yeah, it’s sooo nice!” Full disclosure, I absolutely loved that job and was fortunate to work with an insanely fun and talented group of people, but even still, I would never call what we did “relaxing.” The discounted spa services and free cinnamon tea were certainly a perk, though. All in all, this worked out in my case because I was actually extremely passionate about what we offered and loved being a part of that experience for others. Still, there have also been jobs where the other side of the customer experience as an employee was not at all enjoyable (I’ve come to find that I do not enjoy tagging and folding clothes at 6:00 am and aimlessly wandering around with no tasks… I’ll leave it at that.) On the negative side of my experiences, there is one situation that stands out to me where I hired a former regular customer, and it did not turn out well at all, unfortunately. She was always so kind and bubbly when she was in, and was very smart, enthusiastic, and easy to converse with, which seemed to be a fantastic fit for the role we were hiring for. To keep it brief, in time, we came to have issues with sales ethics, behavior, trainability, and overall culture fit with this individual, and it left a very negative impact on the entire team. Of course, you can’t always predict these things in hiring – it was a very disappointing shock to all of us. And as you very well know, in retail, the hiring process for sales associates or cashiers isn’t typically extremely intensive, especially when you’re usually short-staffed and looking to fill as quickly and efficiently as possible. However, I’ve seen the other side, as well, where hiring a former customer was more in line with my positive experience, so really, anything is possible. Ultimately, these are just examples from my personal experience on both sides of the situation, positive and negative. I do think that more often than not, a previous customer expressing interest in your organization would be worth taking a chance on because they are arriving as an advocate for your product or service, displaying immediate knowledge to some degree, and bringing passion and enthusiasm. That excitement and interest in an employee can go a long way, especially in the green industry. The only thing I’d advise doing a little differently with this type of candidate, as opposed to one off a job board, is to emphasize that the working experience is different than the customer experience and try to give as clear an overview of job expectations as possible. All in all, so long as the interview process goes well and there are no major red flags or lack of alignment, I certainly advocate for taking a chance on the previous customer to join your team. As originally published on gardencentermag.com. BEST is excited to partner with our friends at Garden Center magazine on their “Ask HR” column. Click here for the original article.
How to Identify Top Candidates through Behavior-Based Questions
Recently, I came across an article in my newsfeed that claimed to share the best job interview questions from executives. When articles like this show up in my news feed, it feels like “clickbait.” I can’t help but read it and see what “experts” are saying. I often think to myself, “What are they doing differently, and what might I learn from them?” or “Is there anything of value that might help me do better in my role as Practice Leader for Strategic Human Resource Solutions at BEST Human Capital & Advisory Group?” However, reading these questions, I was appalled. Why? Most questions cited were future-looking, asking candidates to craft an imaginary response about what they “would” do. A response to such questions would lack behavioral evidence of future success. Any response to a future-phrased question is dependent on the real/actual situation with the employer where a candidate is seeking employment, which is unknown to the candidate at the time of an interview. A comprehensive understanding of the situation and environment cannot be adequately communicated to a candidate during the interview process to provide the proper context for them to frame an appropriate response. The questions asked by executives in the article, which we review below, lacked job relevance. Relevance to the job is critical when asking any question in a job interview. Asking questions lacking job relevance increases employer risk. Candidates have a right, and I would say a responsibility, to push back on these questions to seek understanding around their relevance. What’s Better? While past performance is not a perfect predictor of future occurrences, it is all one has to go on. Knowing what they have done, and the circumstances around the actions taken – behavior-based questions – helps an interviewer understand the potential performance a candidate brings to any role. Let’s examine how the questions from the article can be reframed as behavior-based questions: Don’t ask: “Imagine the scope of work has increased, but resources have not; what would you do?” Reframe and do ask: “Tell me about a time when the scope of work on a project you led or on which you were a key participant increased (encountered scope creep), yet the resources available to complete the project remained the same. What adjustments did you make to ensure the project was completed on time and on budget? How did you adapt existing resources, team member participation, or your own performance to ensure the project was completed at the quality level expected?” The ”Tell me…” statement sets up the scenario you want the candidate to discuss. The questions that follow provide the appropriate context. They dig for more details from the candidate to encourage a response that can demonstrate relevance to the job. It is general enough to encompass a wide variety of projects that a candidate can draw on as a response, yet specific enough to help the interviewer understand the candidate’s thought processes, knowledge, skills, abilities, and decision-making style. All projects are challenged by scope creep, time, resource, and budget constraints. An adequate response would address these concerns and shed far more light on what is important for the role – because it draws on what the candidate has done. Don’t ask: “What impact will you have on your team?” Reframe and do ask: “Describe a situation when you stepped into a leadership role for an existing team. Why were you tapped to lead the team? What were the top 2 – 3 challenges the team was facing at the time you stepped into this leadership role? Share the key actions you took to address each of these top challenges and the impact your actions had on the team’s success.” The “Describe a situation…” statement sets up the scenario for the candidate to respond. The supporting questions provide critical context that a candidate needs in order to formulate a proper response. This behavior-based question is rooted in what the candidate has done. Any interviewer can hear the response, evaluate it in the context of what this person would be doing in the role for which they are being interviewed. It gets to the heart of the job – stepping into an existing team, confronting challenges they may not fully understand or even be aware of until they take on the role, and having to develop a plan of action to address these challenges. The interviewer will be able to see how the candidate has accomplished this in the past, which informs them on how they will do it in the future without providing a fictitious answer. Don’t ask: “What brings you here today?” Eliminate this question entirely: The reason for a person to be in the interview today should have been uncovered well in advance of any “executive” interview. During an introductory conversation, usually with an internal or external recruiter, candidates should be asked about the reasons for their career transitions. For example, “I see you worked for Acme from 1/2020 through 5/2024. What prompted you to leave Acme and join Beta Corp?” What you are listening for is if there is a legitimate, positive reason for the transition – were they recruited? Was it for a career growth opportunity? Were there family concerns necessitating the change? – or reasons that are just beyond their control – Acme suffered financial distress, and their role was eliminated as part of a downsizing. This should be uncovered well before any “Executive” interview. Don’t ask: “How do you receive negative feedback?” Reframe and ask: “Share a time when you were unsuccessful. What feedback did you receive, and how did you personally and professionally deal with this situation?” This reframing gets to the heart of dealing with failure, receiving feedback, and whether or not the individual handles feedback about a failure positively. It is never the mistake or failure that is important, it is how we deal with it and recover that truly tells you something about the perseverance, ethical persuasion, temperament, and mental flexibility of a